Ledger, a prominent provider of cryptocurrency hardware wallets, has recently issued a clarification regard…

Lede

Ledger, a prominent provider of cryptocurrency hardware wallets, has recently issued a clarification regarding a data security incident involving Global-e, its third-party e-commerce partner. The incident centered on unauthorized access to order-related data within Global-e’s internal information systems, which has affected a portion of Ledger’s customer base. Importantly, Ledger has confirmed that the breach was entirely confined to the infrastructure of Global-e and did not involve any compromise of Ledger’s own internal platform, hardware components, or software systems. This distinction ensures that the primary security architecture used by Ledger to protect digital assets remained untouched during the event.

The data that was compromised during this unauthorized access pertained to individuals who had conducted transactions on the Ledger.com website while utilizing Global-e as the Merchant of Record. Reports indicate that the exposure resulted in the leaking of personal details belonging to some users, specifically identifying customer names and their associated contact information. Global-e, a cross-border e-commerce platform that was integrated into Ledger’s sales ecosystem in October 2023, was the target of the breach. The unauthorized party reportedly accessed a cloud-based system that contained order data from a variety of different brands, meaning the incident was not exclusively focused on Ledger customers but rather on the broader client base of the e-commerce service provider.

Context

The integration of Global-e into the Ledger ecosystem took place in October 2023, serving as a strategic move to streamline cross-border e-commerce and handle international transactions as a Merchant of Record. Under this arrangement, Global-e manages the complexities of global sales, which necessitates the processing of certain shopper order data. However, the recent breach revealed vulnerabilities within Global-e’s cloud-based information systems. An unauthorized party managed to gain access to these systems, which housed order details not only for Ledger but also for several other brands that utilize Global-e’s platform for their retail operations.

In response to the incident, Ledger has worked to clarify the relationship and the limitations of the data held by its partner. The unauthorized access was specifically targeted at the cloud infrastructure managed by Global-e, and Ledger has reiterated that this did not extend to its own proprietary systems. Because Global-e operates as a separate entity providing e-commerce services, the data it handles is limited to what is necessary for processing and shipping orders. The investigation into the incident sought to determine the exact nature of the data that was retrieved by the unauthorized party from these cloud systems, clarifying that the scope of the exposure was restricted to order data rather than deep technical records held by the hardware provider itself.

Impact

Regarding the impact on user security and financial data, Ledger has stated that the breach was limited in scope and did not expose highly sensitive financial information. Specifically, there was no unauthorized access to payment details, such as credit card numbers or bank account information. Additionally, the company confirmed that user account credentials, including passwords, were not affected by the breach at Global-e. The partner platform does not store sensitive personal information like government-issued ID numbers, dates of birth, or gender, further limiting the potential for identity theft based on the leaked data.

Perhaps most significantly for the crypto community, Ledger emphasized that the breach has zero impact on the security of digital assets stored on its devices. Ledger products are designed to be self-custodial, a system where only the individual user possesses the private keys or the seed phrase necessary to authorize transactions and access holdings. Global-e does not have access to any seed phrases, the 24-word recovery phrases, blockchain balances, or any other secrets related to digital assets. This means that while some personal contact info was exposed, the actual cryptocurrency funds remain secure and inaccessible to any party involved in the Global-e incident. Ledger continues to encourage users to remain alert to potential phishing campaigns that might use the exposed contact information to attempt to trick users into revealing their recovery phrases voluntarily.

Outlook

Looking forward, Ledger is actively working with Global-e to ensure that all affected customers are notified and provided with guidance on how to secure their personal information. The company remains focused on mitigating the risks associated with the exposure of names and contact details, primarily the threat of phishing campaigns. This situation is reminiscent of an earlier warning issued by Ledger in October 2025, which alerted users to a phishing scam that utilized physical mail to target individuals. The ongoing coordination with Global-e aims to provide transparency and support to the user base as they navigate the aftermath of this third-party data leak.

This incident is part of a broader trend of security challenges facing the cryptocurrency industry, where private user information is frequently targeted across various digital platforms. Previous data breaches have led to phishing attempts against users of other major industry players, including Coinbase and Binance, as well as Trezor, a direct competitor in the hardware wallet space. These recurring industry-wide issues highlight the persistent nature of social engineering threats. Ledger continues to emphasize the importance of its self-custodial model as the primary defense against such breaches, reminding users that no legitimate partner or service provider will ever require access to their private keys or seed phrases to function.